Privacy policy

1. Scope

This policy applies to personal information collected through our website, email correspondence, and order-related communications. We operate in Canada and aim to handle personal information in a manner consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, shipping and billing addresses
• Order information — products requested, quantities, and related research-order notes you provide
• Account details — email and profile information if you create a customer account
• Technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP
• Communications — messages you send to info@pepchain.ca or via forms on this site

We do not knowingly collect personal information from individuals under the age of majority in their province. Our products are intended for qualified adult researchers and laboratories.

3. How we use information

• Process and fulfill research material orders and provide shipping updates
• Respond to inquiries and provide researcher support
• Improve website performance, security, and usability
• Send transactional messages (order confirmation, shipping notices)
• Comply with legal obligations and enforce our Terms of Use / research-use policies

We do not sell your personal information.

4. Cookies and similar technologies

We use cookies or local storage for essential site functions — for example, remembering cart selections in your browser and keeping you signed in to your account. You can control cookies through your browser settings. Disabling cookies may affect cart or account features.

5. Sharing of information

We may share personal information with:

• Service providers who help us operate the site, process payments, or deliver shipments — under obligations to protect your information
• Professional advisors such as lawyers or accountants where reasonably required
• Authorities when required by law, court order, or to protect rights, safety, and security

Some providers may process data outside Canada. Where that occurs, information may be subject to the laws of those jurisdictions.

6. Retention

We retain personal information only as long as needed for the purposes described above, including order history, legal, accounting, and dispute-resolution requirements — then securely delete or anonymize it where practicable.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is fully secure; please use strong unique passwords when accounts are available and contact us if you suspect unauthorized access.

8. Your rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is consent-based (without affecting prior lawful processing)
• Ask questions about our privacy practices

Email info@pepchain.ca with the subject line “Privacy Request.” We may need to verify your identity before responding.

9. Third-party links

Our site may link to external resources. We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

10. Changes

We may update this policy periodically. The “Last updated” date will change when we do. Continued use of the site after updates constitutes notice of the revised policy where permitted by law.

11. Contact

PepChain Inc.
Email: info@pepchain.ca
Website: pepchain.ca